A Merry Christmas and a Digital New Year

Is it wrong to say “It has been a great year!”? Well, there… I have said it. And it is true!

I know the credit crisis has affected us all, budgets are shrinking and we have to fight much harder to win new clients and bring in projects.

But working hard is only a negative if you don’t enjoy what you are doing. I am very lucky that I love what I do.

Secondly, although it is true that budgets are shrinking, there is always spare cash for great ideas. It just means that we have to work smarter and give our clients more. This arrangement can sometimes feel a little one sided, but my experience has shown that a little more effort does pay off.

For me 2011 has been the year of the Intranet. Although I have been active in public facing digital work, I have found the developments in internal communication the most fascinating and exciting. There has been a massive shift in the perception of importance of Intranets amongst large corporate clients.

The realisation that Intranets are more than just document repositories and address books is now commonplace. The focus on making them more collaborative, most significantly through Social Collaboration (social media, social networking, social listening, etc.) has allowed me to work on some exciting projects this year (and get involved in some heated but interesting debates).

My prediction for 2012: Intranets will no longer be treated as a ‘bit of software’ but as communications platforms that need/deserve the same strategic approach as Above The Line advertising has enjoyed for decades. And why not? Every Intranet user is after all a consumer, and should be treated as such.

So for my Intranet recommendations for 2012: focus on tasks and platform delivery (namely mobile) and consider the importance of adoption campaigns (think advertising!) as well as introducing (very) rich content.

Public facing digital: there is still a lot to do in 2012…we need to work hard at making our solutions more distinguished! We have had personalised content for a while now, but in the coming year we need to make sure that web sites know what we are looking for before we do (intelligent personalisation)!

That is it for me for 2011 – festive greetings, merry Christmas but most importantly…have a digital New Year!

Mike

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